How-to
Muting specific alerts
Silence one noisy alert, one detector, or one channel while you tune, without pausing everything and without stopping detection.
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What it does
A mute silences the notification for something specific while you tune it, rather than pausing every alert email at once. Detection is never affected: a muted alert still opens, still shows in your dashboard, and is still audited. Only the outbound message is held back. Creating and lifting mutes is owner-only.
This is the surgical version of pausing. If you just want quiet for an hour during a known incident, use Pausing alert emails instead.
What you can mute
Open Settings, then the Notifications section, and use the Alert mutes card. Choose:
- What: a single alert type (for example ASN Spike), or all alert types.
- Which channel: all channels, or just one of email, Teams, Slack, or webhook. So you can mute one noisy detector on Slack while it still emails you.
- For how long: 1 hour, 4 hours, 24 hours, or until you lift it.
Active mutes are listed on the same card, each with the time left and a Lift button.
Muting one alert from its page
To silence a single noisy alert rather than a whole type, open that alert and click Snooze. Choose For 24 hours or Until I lift it. The button then reads Snoozed, and you lift it from the same place. The snooze and the un-snooze are recorded in the alert's timeline.
How it differs from pausing
- Pausing alert emails is the blunt switch: it stops all alert email across the whole tenant for a set time. Webhooks keep firing so on-call stays live.
- Muting is precise: one alert, one detector, or everything, on one channel or all of them. Because you choose the channel, a mute can quiet a webhook if you pick it, which a pause never does.
In both cases detection carries on and the alerts stay visible in the dashboard.
The reminder banner
While anything is muted, a banner appears on every page showing how many alert types are muted and how many single alerts are snoozed, with a Review link back to Settings. It is there so a mute you set during tuning does not quietly outlive the reason for it.
Tips
- Reach for a mute when one detector is noisy while you tune its threshold on the Rules page, not as a way to turn detection down. The alerts still open.
- A per-alert snooze covers only that one alert. To cover every alert of a kind, mute the type instead.
- An incident stays audible unless you mute all types, or mute every detector that is contributing to it, on that channel.